Billing / transparency
Cancel & Refund Policy
The industry default is to hide the cancel button and stall refunds. We are doing the opposite on purpose. Cancel in one click. 7-day refund on your first charge. No retention gauntlet.
Cancel in one click
Open your account billing page, click Cancel Subscription, confirm. No phone call, no support ticket, no retention email gauntlet. Access continues through the end of your current billing period.
7-day refund on first charge
If you subscribe to Pro or Elite for the first time and decide it is not for you, email support within 7 days of the charge. Full refund, no questions, no retention pitch.
No surprise annual charges
All subscriptions are monthly by default. We do not auto-upgrade monthly plans to annual. If you pick annual at checkout, the price, term, and renewal date are shown twice before the card is charged.
Crypto payments are non-refundable after confirmation
NOWPayments crypto transactions are final once confirmed on-chain. Before you pay in crypto, you are shown the amount, network, wallet, and a confirm screen. Access starts on confirmation and the original transaction cannot be reversed.
How to cancel, step by step
- 1. Open your accountSign in at nuropicks.com and go to Account, then Billing.
- 2. Click Cancel SubscriptionThe button is on the same screen as your current plan. No hunting through menus.
- 3. ConfirmYou will see a confirmation screen with the exact end-of-access date. Click confirm and you are done. You keep access through the paid period and the subscription does not renew.
- 4. Refund request if within 7 daysIf this is your first Pro or Elite charge and you are inside the 7-day window, email support@nuropicks.com with the subject line REFUND. We process refunds in 3 to 5 business days back to the original payment method.
Direct link to cancel: /pricing. You can cancel from the same screen you use to upgrade or change payment method.
What happens after you cancel
Your stats stay
Pick history, bankroll records, streak, CLV, and profile data stay in your account when you downgrade. Upgrade later and your history is right where you left it.
Paid features gate cleanly
Pro and Elite commands return a 'not on your tier' embed with a link to /pricing. No silent failures.
Free tier always works
Quiz, academy modules 1 to 6, community channels, /picks basics, the four free calculators, the full glossary, and responsible gambling tools stay available on the Free tier forever.
Capper marketplace has its own policy
Subscriptions to individual cappers inside the marketplace follow each capper's stated refund window and are billed separately. The capper's policy is shown before purchase.
Questions we have actually been asked
What if I was charged by mistake after I already canceled?
Email support@nuropicks.com with your account email. We refund erroneous charges inside 24 hours and investigate the root cause. This should not happen, but if it does we own it.
Can I pause instead of cancel?
Not yet. Pausing is on the roadmap. Until then, the honest path is to cancel and resubscribe later. Your stats persist so this is low friction.
Will you try to talk me out of canceling with a retention offer?
No. We show the cancel confirmation screen and that is it. If a competitor has a better fit, we would rather you find it than sit on a subscription you do not use.
What about chargebacks?
Chargebacks without first contacting support result in a permanent account ban and forfeiture of any stats or capper history tied to the account. Email support first. We solve billing problems faster than your card network can.
I paid for a year up front. Can I get a prorated refund?
Inside the 7-day first-charge window, yes, full refund. Outside that window, annual plans run to the end of the term. We will not prorate a partial year refund. The annual discount reflects the locked commitment.
Does uninstalling the Discord bot cancel my subscription?
No. Billing is separate from Discord membership. Cancel from your account billing page. Leaving the Discord server also does not cancel billing. These are intentionally separate so you do not accidentally lose access.
What if I want to delete my account entirely?
Cancel the subscription first, then email support@nuropicks.com with the subject DELETE ACCOUNT. We close the account and delete personal data inside 30 days per our Privacy Policy. Aggregated, anonymized performance records stay for model training.
Contact support
- Refund subject line
- REFUND
- Account deletion subject line
- DELETE ACCOUNT
- Response time
- Under 24 hours, 7 days a week
Related policies: Terms of Service · Privacy Policy · Pricing. 21+ only. Not financial advice. If betting stops being fun, call 1-800-GAMBLER.