/ REFUND GUARANTEE
OddsJam Trustpilot has $1,998-denied-refund complaints from April 2026. Rithmm has 50+ Google Play surprise-charge complaints from the same window. Leans.ai has Trustpilot 2-star refund-denial reports. The AI-picks category has a refund-policy hole. We publish this page so you can read our commitment before you put a card on file, and cite it if we ever fail to honor it.
Open /account/billing, click Cancel Subscription, confirm. No phone call, no support ticket, no retention email maze. Access continues through the end of the period you already paid for.
Audit hook: /account/billing — the cancel button is always at the top.
If you subscribe to Pro or Elite for the first time and decide within 7 days that it is not for you, email [email protected]. Full refund, no retention pitch, no condition list. Crypto charges are non-refundable after on-chain confirmation; we say so at checkout, twice, and at the bottom of the email receipt.
Audit hook: Card refunds clear within 5 to 10 business days; ACH within 2 to 3. Refund SLA is published on /cancel-refund.
All subscriptions are monthly by default. We do not auto-upgrade monthly plans to annual. If you pick annual at checkout the price, term, and exact renewal date are shown twice before the card is charged. The renewal email lands 7 days before any annual rebill, with a one-click cancel link.
Audit hook: /account/billing displays your renewal date in plain text every visit; no scrolling required.
If we ever tighten the refund window, every active subscriber keeps the policy that was in force when they subscribed. New subscribers can see the change in the published changelog before they sign up. We will not retroactively shorten anyone's refund window.
Audit hook: /cancel-refund changelog is append-only; every revision is dated and visible.
If our system double-charges, charges after a confirmed cancellation, or charges the wrong tier, we refund the full amount within 24 business hours of the report — no proof-of-cancel screenshot required. We trust your record; we have the database write-ahead log to verify. If we are wrong, we say so.
Audit hook: Disputed-charge SLA is 24 business hours; [email protected] routes direct to the founder.
Dated to publish time. Sources for each row are public Trustpilot reviews, r/sportsbook threads, app-store policy pages, and the /cancel-refund changelog.
| TOPIC | ODDSJAM | RITHMM | LEANS.AI | NUROPICKS |
|---|---|---|---|---|
| Cancel surface | Multi-step retention flow; Trustpilot 04-2026 reports cancel button buried 3 menus deep | Google Play 04-14-2026 surprise-charge complaints reported across 50+ reviews | Web-only cancel; Trustpilot 04-21-2026 2-star refund-denial reports | One click on /account/billing, top of page, every visit |
| Refund window | No published refund window; case-by-case per Trustpilot | Per app store policy (Apple/Google 14-day on first charge) | Free tier only at present, but charge disputes denied per public reviews | 7-day full refund on first Pro or Elite charge, published, binding |
| $1,998 annual auto-renewal trap | r/sportsbook 04-18-2026 + Trustpilot $1,998 denied refunds after annual auto-renewal | $29.99/mo monthly, no annual lock-in | $299/mo top tier, monthly only | No annual auto-upgrade. If annual is picked at checkout, price/term/renewal shown twice |
| Renewal-email warning | No published policy; subscribers report 0 to 1 day notice | App-store standard 7-day notice | Not published | 7 days before any annual rebill, with one-click cancel link |
| Disputed-charge SLA | Not published | App-store dispute via Apple/Google | Not published | 24 business hours direct to founder via [email protected] |
| Policy stability | Refund policy not in changelog; users report inconsistency across cases | App-store policy | Not published | Append-only changelog at /cancel-refund; existing subscribers grandfathered if policy ever tightens |
Because /cancel-refund is the policy-page-of-record (the operational specifics, the changelog, the support email path). This page is the public commitment — the marketing-grade promise that competitors point to in our absence. The /cancel-refund page details the how; this page declares the why and the binding pledges that go with it. Both pages cross-link.
7 days from the first Pro or Elite charge. Email [email protected] within 7 days, get a full refund. If you have been a subscriber and resubscribe later, the 7-day window applies only to the first charge of any tier; we treat returning subscribers the same as new ones.
Crypto charges are non-refundable after on-chain confirmation, because the chain is final. We disclose this twice at checkout and at the bottom of the email receipt. Most subscribers pay by card or ACH; both are 7-day refundable.
Email [email protected] with the date you cancelled. We refund within 24 business hours, no screenshot required. We have the write-ahead database log; if your cancel-click landed, we can prove it. If we were wrong we say so.
No. Every charge — promotional, full-price, post-trial conversion — has the same 7-day refund window. We do not run secret rules.
If we ever tighten the refund window or any other refund-relevant policy, every active subscriber keeps the policy that was in force when they subscribed. We will not retroactively shorten anyone's refund window. The changelog at /cancel-refund records every revision with a date.
Both. The pledges on this page are reproduced verbatim in the customer-side terms at /terms section 7 (Cancellation, Refund, Renewal). If we ever fail to honor a pledge listed here, you can cite this page as part of the chargeback or dispute process.
3 SHAP picks/day, full Discord bot, 279-term glossary, vig-adjusted ROI on /record. No card on file. If you upgrade later, the pledges on this page apply. If you cancel, one click. If you want a refund, 7 days no questions.