NuroPicks.com

/ BOOK-STABILITY PLEDGE

30 days notice on every sportsbook add or drop. Refunds if you lose a book.

OddsJam Trustpilot April 2026 documented bet365 removed from coverage one week after a $3,000 annual purchase, with no notice and no refund. picksandparlays.net cited the same pattern across multiple users. AI-picks-tier vendors do not publish what happens when a sportsbook gets added or dropped from coverage. We do.

Companion pages: /transparency-pledge, /refund-guarantee, /ai-ethics, /sportsbooks.

The five pledges

PLEDGE 01

30 days notice before any sportsbook drop.

If we drop a sportsbook from line-shopping, /sportsbooks coverage, or /picks book-stamping for any reason — affiliate disagreement, geographic exit, technical break — every active subscriber gets an email at least 30 days before the drop takes effect. Coverage continues during the notice window. We do not silently remove a book the day a contract terminates.

Audit hook: Drop announcements ship as a dated row in /book-stability-pledge/changelog with the book name, the drop date, and the reason. The email goes to every account with notification_books = true (default for paid tiers).

PLEDGE 02

Pro-rated refund if a drop closes a book you specifically use.

If a sportsbook you have linked on your account gets dropped during your billing period, email [email protected] with the dropped book and the linkage timestamp from your account. We will pro-rate the unused portion of your plan and refund it. We do not require you to keep paying for coverage that no longer includes your book.

Audit hook: Refund SLA is 5 to 10 business days for cards, 2 to 3 for ACH, mirrored from /refund-guarantee. Linked-book history is in account_books table and visible at /account/sportsbooks for any affected user.

PLEDGE 03

Adds are announced too. We do not quietly steer you to a single book.

When we add a sportsbook to line-shopping, /sportsbooks coverage, or affiliate placement, the addition goes in the changelog with the date and the affiliate-disclosure status (paid placement vs organic addition). We do not retroactively rewrite ratings to favor a book that just became a partner.

Audit hook: Affiliate-disclosure footer on every /sportsbooks card states the relationship at the row level. Changelog entries are append-only.

PLEDGE 04

Coverage is geography-honest. If a book is restricted in your state, we say so on the card.

Sportsbook regulation is state-by-state in the US. We do not list a book as available to your account if it does not legally accept users in your state. The /sportsbooks page filters availability by the state on your account, and the /picks book-stamping marks a pick as 'consult your state' if your linked book has not confirmed availability for the user's state of record.

Audit hook: /account/profile holds state_of_record. /sportsbooks renders an availability-by-state matrix per book. /picks book-stamp checks state_of_record against book_availability table at render time.

PLEDGE 05

Picks never depend on a single book. Drops do not invalidate the pick.

Every model pick is computed against a no-vig consensus across at least three books and stamped at post time. If we lose a book during the period, the picks already published do not get re-graded — the closing odds we captured at tip-off are the closing odds of record. Your CLV history does not change because we lost a book.

Audit hook: picks_immutable_guard (migration 0017) blocks UPDATE/DELETE on locked columns including closing_odds. /verify-pick recomputes the SHA-256 hash chain in your browser; the hash would not match if we re-graded.

Side-by-side: book-coverage policies

TOPICODDSJAM (per Trustpilot 04-2026)NUROPICKS
Drop notice windowReports of zero-day drops on Trustpilot 04-2026 (bet365 removed one week after $3,000 annual purchase)30 days minimum, by email to every paid subscriber
Refund on book lossTrustpilot reports of refund denial after book drops mid-cycle ($1,998 + EUR 630 cases)Pro-rated refund on unused portion if a linked book is dropped
Add transparencyAffiliate placement not disclosed at the row levelAffiliate-disclosure footer per sportsbook card
Geography honestyTrustpilot 04-2026: NJ users charged for IL-only sportsbook coverage they could not use/sportsbooks filters by state_of_record; /picks book-stamps gate by state
Picks rewriting after dropNot addressed publiclyPick rows append-only via picks_immutable_guard. Drops do not re-grade history

FAQ

What sparked this pledge?

OddsJam's Trustpilot crisis in April 2026: a user paid $3,000 for an annual plan, then bet365 was removed from coverage one week later with no notice and no refund. picksandparlays.net documented the same pattern across multiple users. We are in the AI-picks tier, not the sportsbook tier, but our /sportsbooks coverage and our /picks book-stamping have the same exposure: if we drop a book quietly, the people who paid for our service to track that book lose value. We publish what we don't do.

What counts as a 'drop'?

Removing a sportsbook from any of: (a) line-shopping comparisons on /sportsbooks, (b) book-stamping on /picks (where we mark which book offers the price we modeled), or (c) affiliate placement on /partners. Adding a book is also covered by pledge 03 — additions go in the changelog with affiliate-disclosure status.

What is the changelog format?

An append-only markdown file at /book-stability-pledge/changelog (publishing soon; first entry will be backfilled with our coverage status as of this page's publish date). Every add or drop goes in with: book name, action (add/drop), date, reason, affiliate-disclosure status. Source markdown lives in the public GitHub repo so the diff history is independently auditable.

What if a drop is forced on us — book exits a state, or shuts down?

Force-majeure drops (book exits the entire US market, regulatory shutdown, technical break) still get the 30-day notice when feasible, but if the book disappears mid-cycle without warning we cannot artificially keep coverage. In those cases pledge 02 kicks in: email [email protected] with the linkage and we pro-rate the refund. We do not pocket the difference.

Do you list sportsbooks I cannot legally use in my state?

No. /sportsbooks filters by your state_of_record on /account/profile. If you set a state that does not have a legal book in our coverage, the page tells you and points you to /responsible-gambling for the state's gaming commission. /picks book-stamping does the same gating.

Will adding a new sportsbook change historical pick ratings?

No. Pick rows are append-only via picks_immutable_guard (migration 0017 shipped 2026-04-21). Closing odds are captured at tip-off and never updated. The historical CLV on your /record window is computed against the closing odds we captured then, not against any book added later.

We list the books. We tell you when they change.

Current coverage is on /sportsbooks. Affiliate disclosures are at the row level. If you have a question about a specific book's status, email [email protected].

See covered sportsbooksRefund guarantee