The post-cancellation charge scoreboard. Updated quarterly.

Two reasons. First, the AI-picks-tier market in April 2026 is in the middle of a billing-trust crisis: OddsJam's Trustpilot page accumulated five or more billing-related one-star reviews in a single month, with user-named amounts as high as USD 3,000 in unwanted post-cancellation charges. Rithmm's Google Play page added three surprise-charge one-stars in the same week (April 14). The market sees the pattern; we name it. Second, our own refund metrics will be public from 2026-Q3 close onward, side-by-side with the competitor counts. Telling you what we promise (the pledge pages) is one thing. Telling you what we delivered against the promise is the actual proof.

Public Trustpilot reviews, public Google Play and App Store reviews, public r/sportsbook threads, and public AI-picks-tier review aggregators (picksandparlays.net, sportshandle.com, bookies.com). Every row above cites the source date and venue. We do not paraphrase third-party reviews; we link to the public source. If a row's source goes 404, we replace it with an archive.org link rather than dropping the row.

We launched the /refund-guarantee page in Sprint 4 ship 9 (April 2026). The first quarter where we have both the policy in writing and the billing-table state to compute against starts at Q3 (July 2026). We could backfill an earlier window, but the data quality on pre-policy refunds is not independently verifiable. Per pledge 04 of /transparency-pledge we publish only what we can hash-verify against an append-only source.

/refund-guarantee tells you what we will pay back and within what SLA. /transparency-pledge lists the seven we-will-not commitments. /trial-fairness-pledge covers the trial window specifically. /book-stability-pledge covers sportsbook add/drop. This page is the scoreboard: it reports the actual refund-request count and refund-issued count quarterly, plus the comparable competitor complaint counts so you can see whether the gap is widening or shrinking.

Two routes. Most US cards have a 60-day chargeback window under Regulation Z; your card issuer can reverse a charge if you can show you cancelled before the bill date. The CFPB complaint database (consumerfinance.gov/complaint) is the federal escalation path. For UK / EU cards Trustpilot and the local trading-standards body are typically faster than chargeback. We do not provide legal advice; the steps above are the public consumer-protection routes documented on the FTC and CFPB sites.

Yes, quarterly with the rest of /transparency-pledge disclosures. Each update gets stamped with the same SHA-256 hash chain pattern as picks (see /verify-pick) so the historical version is independently reconstructable. We do not silently rewrite older rows. If a competitor's complaint pattern improves, the lower number shows up in the next quarter and the older period stays on record.