What do you need help with?

Cancel anytime from your billing portal at /pricing or by emailing support@nuropicks.com from the email on your account. We do not require justification, do not run save flows, and the cancel takes effect at the end of your current billing period. You keep tier access until then.

Discord role sync runs every 5 minutes. If it has been longer than 10 minutes after a successful Whop or NOWPayments checkout, run /resync in the bot or email support@nuropicks.com with your Discord user ID and the email used at checkout. Average resolution is under 1 hour.

We grade against the market posted at lock time, not the box-score winner. A spread of -7.5 graded against a 7-point win is a loss; a moneyline pick on the same team would win. The /record/{id} permalink shows the exact market and grading source for every pick.

Subscription tiers are entertainment and education products and do not carry a money-back guarantee. We will refund duplicate charges and obvious payment errors within 7 days. See /cancel-refund for the full policy.

Account export is at /account/export and includes your bet history, settings, and Discord linkage. The public pick ledger is downloadable by anyone at /record/export.json or /record/export.csv with no auth required.

Call 1-800-GAMBLER (U.S.), text 800GAM (NJ), or visit our /responsible-gambling page for state-specific resources, self-exclusion options, and how to use the bot's built-in deposit/loss/time limits.